Terms & Policies

Website Privacy Policy

1. What Information We Collect

We do not collect personal information (name, email), usage data (IP address, browser type), or tracking cookies. We do not use contact forms, analytics tools, or tracking scripts.

2. Cookies

Our website does not use persistent tracking cookies. Session cookies from integrated tools (Zoho SalesIQ, PageSense) may be used for live chat and UX analytics only.

3. Third-Party Services

We do not embed third-party scripts that collect visitor data beyond the tools listed above. If we integrate additional services in future, this policy will be updated accordingly.

4. Contact

For questions about this policy, contact us at info@icsit.in or visit our office at Cyber-Crown, HUDA Techno Enclave, Madhapur, Hyderabad 500081, Telangana.

Data Privacy Policy

1. Scope

Applies to all employees, contractors, clients, vendors, and partners whose data we process through services, communications, or engagements.

2. What Data We Collect

Client: Name, email, phone, company details, billing and project info. Vendor: Contact details, payment and tax information. Employee: Aadhaar, PAN, bank details, employment records.

3. Legal Basis for Processing

We process data based on: Consent, Performance of a contract, Compliance with a legal obligation, and Legitimate business interests.

4. Data Security & Retention

We use access controls, encrypted storage, secure backups, and employee training. Data is retained only as long as required by the purpose for which it was collected or applicable law.

5. Your Rights

You have the right to access, correct, delete, or restrict processing of your data, and to withdraw consent. Contact info@icsit.in to exercise your rights.

6. Data Breach Notification

In the event of a data breach, we will notify affected parties and relevant authorities as required by applicable law.

Terms of Service

1. Services

We provide IT infrastructure services including network design, cybersecurity, cloud solutions, server and storage management, SaaS licensing, AMC, and IT consulting as described in agreed scope of work documents.

2. Engagement & Payments

Engagements begin upon written agreement or purchase order. Payment terms are as specified in individual quotations. Late payments may attract interest at applicable rates under Indian law.

3. Intellectual Property

All methodologies, tools, templates, and documentation developed by us remain our intellectual property unless explicitly transferred in writing. Client-specific deliverables belong to the client upon full payment.

4. Limitation of Liability

Our liability is limited to the value of services rendered in the relevant engagement period. We are not liable for indirect, incidental, or consequential damages beyond our reasonable control.

5. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. Confidentiality obligations survive termination of the agreement.

6. Governing Law

These terms are governed by Indian law. Disputes shall be resolved through mutual negotiation, and if unresolved, through arbitration under the Indian Arbitration and Conciliation Act in Hyderabad, Telangana.

Service Level Agreement

Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember preferences, track usage, and personalise content.

2. Our Use of Cookies

Our core website does not use persistent tracking cookies. We use session-level tools (Zoho SalesIQ and PageSense) which may store minimal session cookies necessary for live chat and UX analytics, without storing personally identifiable information.

3. Third-Party Cookies

Third-party tools (Zoho) may set their own cookies. Please refer to Zoho's privacy policy for details.

4. Managing Cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect live chat and certain interactive features.